I don't mean just music, guitar, or amplifier products/service. I mean they are the best customer service Ive ever experienced in my life.
My KPA was one as I was told, in a defective batch all having the same manufacturing problem that is no fault of Kemper or my retailer. It simply was an odd defect and it was under recall, so I sent it to be fixed. It came back and the main issue was fixed, but now there was a much more severe issue (where no sound was coming out correctly). I was obviously annoyed with the first repair, but I waited patiently for the 2 weeks turn around, so when I got it to find the amp broke, I was livid. I requested an immediate replacement because I didn't want to be out of the only amp I own another 2 weeks.
Matthew Skaggs was very understanding of the emotions and the situation, and gave me overnight return and overnight-ed a replacement. I've spent hundreds and thousands of dollars on a plethora of devices: guitars, amps, TVs, DVD/Blu ray players, cars, video game consoles, and other high end, high quality products with long time established customer service, and companies much bigger and more lucrative than Kemper.
Yet, Kemper was the first and only company to overnight a $2500 replacement without me even having to beg
This is a personal thank you to Matt Skaggs, as well as Kemper as a whole, for making the BEST amplifier around right now and for having the best, most diligent and reliable customer service out of every single company in business right now.