Reverb sound dropout/mute

Tick · Mar 4th 2015

I posed about this in the Remote section. here is what I have discovered . This only happens when there is Reverb on. When you switch slots with reverb on you can hear the reverb mute for a bit,if there is delay on also,then it will mute the sound (after about 3 times loading it) To demonstrate this just have a slot with both active and (say in slot #3 for example) and tap the same slot button a few times and you will hear the sound mute. Must be a reverb loading issue.

Kemper Support #1 · Mar 4th 2015

Do you also get the mute when you switch between different slots?

Tick · Mar 4th 2015

Yes, that is how I first became aware of this. I was playing and switched slots and the sound dropped out for about 2 seconds. It happened a few more times,and that led me to start tracking it down. Reloading the same slot over and over was only for trouble shooting. It's for sure the Reverb bring to load and muting its wet sound as it does.Not a big deal by itself but when combined with a active delay,it will mute the dry also.

ckemper · Mar 6th 2015

This is intended, and is not related to the latest software or the Remote.
It prevents overloads, when you browse rigs very fast.

Tick · Mar 6th 2015

@ckemper, Thank you for your response, and what you say make perfect sense. However,I had the issue when not switching quickly,just "normal" i.e.
Playing a song,switching to a lead slot,playing the lead,switch back to the rhythm slot and (randomly) the sound would drop out. I have since wiped that performance,reloaded the firmware and recreated the performance. The dropout has not appeared again under "normal" switching. So who knows,could have just been weird ghost in the machine that has now gone away. Of course,the workaround is to turn the reverb off during a gig LOL
Thanks for your time!

kriswylde · Mar 13th 2015

The reverb problem I get, not sure if this is intentional , but if I put the the Reverb off, , I get a loss of volume on my profile , which comes back to normal volume in about a second...

Ingolf · Mar 14th 2015

Quote from kriswylde

The reverb problem I get, not sure if this is intentional , but if I put the the Reverb off, , I get a loss of volume on my profile , which comes back to normal volume in about a second...

Reverb has a volume parameter. how is it set?

kriswylde · Mar 14th 2015

I think it happens with any setting actually. I'll double check to make sure !

viabcroce · Mar 14th 2015

Well, if it "comes back to normal volume in about a second"...

Ingolf · Mar 14th 2015

Quote from viabcroce

Well, if it "comes back to normal volume in about a second"...

... it can't be a reverb volume setting, right.

kriswylde · Mar 14th 2015

Any reverb setting I use , it does this all the time.. If my reverb is on, and I switch it off, I get a loss of volume , but the volume comes back to normal about 2seconds after.. Weird !!!

https://soundcloud.com/kris-wylde/kpa-reverb-problem

Here's a clip to demonstrate.... and the switching on and off is done directly via the reverb button on the KPA

ckemper · Mar 15th 2015

Please make a backup of your Profiler and send it to [email protected].
We are interested to investigate this issue.
After you have saved the backup, try a system reset.

kriswylde · Mar 15th 2015

ok will do !!!

Georgesunset · Mar 15th 2015

Same here. had that trough all firmware´s. No prob if you change the profil from one with reverb to one without. only happens when i´m switching it on/off in the same profil. does it with all profils. can´t remember if i ever opened a ticket for that one though

system reset dos not help

kriswylde · Mar 15th 2015

How do I make a backup? Don't see it in the system menu !!!!

Raoul23 · Mar 15th 2015

Put USB in slot, press soft button above external USB and press backup. It will then make a backup. Move USB to computer open backup folder copy that and then email that to support

alwainwright · Mar 15th 2015

Insert USB drive. External storage > Backup/Restore > Backup

kriswylde · Mar 15th 2015

Thanks! forgot about the external, was searching in system menu pages !!

ckemper · Mar 17th 2015

Thanks for providing your backup.
This bug will be fixed in the next version.
The problem had to do with the volume pedal set to boost in the post effects location.

kriswylde · Mar 17th 2015

Oh yeah ! I recently added that for solos instead of using a another slot of my effects for boost !!!

That was quick ! Glad you found it !

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