Firmware 3.0 USB Problems

    Quote from gabaghoul

    Any updates on this? My Profiler isn't recognizing any of the OS updates I copy to the drive.


    gabaghoul -
    since you discover something extraordinary rare, could you give me a favor and try something out? admittedly, it's a wild guess but maybe it works ...
    - take a small USB stick. as small as possible. 256MB for instance, in other words best you dig out an old one.
    - format the USB stick with small block size and FAT32 formatting. best way to do this is to mount it in windows, right click on it, choose format and adjust "allocated unit size" to the smallest possible value. 2048byte for instance. if you stick only shows bigger sizes, everything from 4096byte up to 64kb my idea will not work.
    - copy the the CHAOS.BIN file into the root directory (that's the top directory)
    - unmount stick
    - switch off Profiler
    - plug USB stick into Profiler
    - switch on profiler, let it boot and check if the software update dialog comes up.


    let me know if that gets you somewhere. good luck!
    gs

    The smallest I have is a 16GB Kingston. Just tried your suggestion but I did not have the option to go to 2048bytes. Had to select 4096 which I know wont work but I have very few options at this point so I tried anyway. I even used my son's PC to format it(I was using a MAC before) just to make sure but no dice.


    I guess my only option is to buy a new USB stick. Can you recommend me a "Kemper-approved" USB stick so I don't run into these issues in the future? An exact model number, size, brand or even a link to one on Amazon would be great. I'll buy one today.


    Biggest problem for me if I don't fix this now is that when my Remote arrives, I wont be able to use it. :(


    THanks so much for your response.

    BTW, I should mention the error exactly states...


    "booting and burning from the USB device
    ERROR: firmware update doesn't support this hardware    "


    The weirdest thing for me is that it looks like it recognizes the stick just fine but the KAOS file is what is not compatible. Of course, the error its probably isn't correct and it really is a USB incompatibility issue.

    Quote from gabaghoul

    The smallest I have is a 16GB Kingston. Just tried your suggestion but I did not have the option to go to 2048bytes. Had to select 4096 which I know wont work but I have very few options at this point so I tried anyway. I even used my son's PC to format it(I was using a MAC before) just to make sure but no dice.


    I guess my only option is to buy a new USB stick. Can you recommend me a "Kemper-approved" USB stick so I don't run into these issues in the future? An exact model number, size, brand or even a link to one on Amazon would be great. I'll buy one today.


    i'm attempting to fix something which is usually not broken and since it happens so rarely, guesswork is involved. i cannot recommend a stick that will work for sure. as it said, the smaller the better. i've just tried with a 8GB stick and "2048" showed up as an option. maybe that's simply down to the stick itself but to be honest i'm not sure - under normal circumstances, this wouldn't have an influence on the update process.


    you basically have two options at this point:
    - you find a stick that works (try as many as you can)
    - you send your Profiler off for repair


    if you decide to try on, please don't boot up holding both PAGE keys. instead just put the stick in, boot and check if the software update dialog comes up. i've changed my original step-by-step guide to reflect this. you might want to try again with the key you mentioned also.


    of course both options are not ideal but this is pretty much all we can offer and we apologies for the inconvenience caused. in case you opt for repair, send an email to support and we will reply with instructions.
    gs

    Get in touch with Profiler online support team here

    Going to pick up a few USB sticks today after work. I saw a few 4GB and 8GB that I can try.


    Looking forward, it would be great to be able to update the Kemper thru a simple app you run on your computer (thru USB) versus a possibly incompatible stick.


    I would imagine you guys update thru connected PCs in your dev environment at work as opposed to USB sticks anyway. And if you already have software to do this at the office, can actually I get a Mac build? It would be a lifesaver. :)

    UPDATE:
    Just tried an 8GB Lexar. Worked like a charm.


    1. Plugged it into the Kemper
    2. Came up with the External Device menu
    3. Chose to Format
    4. Removed the USB drive from the Kemper
    5. Copied the latest firmware to the USB
    6. Plugged the USB back into the Kemper
    7. Update Menu came up
    8. Chose Yes to Update.
    9. Rocked on!


    Thanks for all your help.


    This info is just what I need. Got new Kemper a few days ago, finding my way around and noticed that it is on Firmware 2 something. So I have to update.
    Does the Kemper have to be off when I plug Drive in for it to recognize it or will it recognize it if on already?
    Thanks


    Thanks