Remote Error

Contact support

Cheers,
Sam

Support will get in contact soon I reckon, a few people have had an issue where they have had to send them back. They got a replacement very quickly though

Try reinstall the FW... IIGIR, there's a routine taking care of the Remote as well, and the Remote FW could be (in the best scenario) just messed up.

HTH

Quote from FlexGuitar

When starting the Kemper the remote does a power test and than shows this message:

"Error! This unit has no mac adress
Waiting for connection"

A red LED on stomp 1 flashes.

???

Display More

Are you on Firmware 3.0?

Try installing the new fw3.0.1 beta as it's newer it will force a reinstall and hopefully will fix your problem.

I'm a friend of FlexGuitar, we tested the remote together.

Unfortunetly the new fw3.0.1 beta didn't change a thing.
The Display still shows "Error! This unit has no mac adress" right after the power test. When switching trough performances, the remote is also rebooting every 20sec or so.

Support seems to be busy, because we got a support ticket but up to now, they didn't manage to get back to us.

Bummer...

your unit seems to have a hardware issue, support will contact you to arrange a swap.
just curious: was it like that right from the start, or did it actually work when it arrived?

Thats not good sorry to hear this, I hope they get you sorted soon.

Quote

just curious: was it like that right from the start, or did it actually work when it arrived?

Well I'm preeetty, pretty sure it was like that from the start. Not a 100% sure but let's say 98% sure.

The remote behaves the same way on both our profilers, so I'm also guessing, that this particular unit has a hardware issue.

Certainly would sound like it, I hope you get it sorted quickly

hey guys!

New Remote Controller arrived today. Everything works fine!
Case closed.