Having some serious issues trying to update NEED HELP!

Hey guys! I desperately need some help and fast!

So Im currently on 3.3.0.11973 and the Kemper randomly freezes sometimes so i figured I needed to update it. I've been running only one set of profiles in the Performance Mode so it hasnt been an issue until I tried to add a New Performance and it started crashing after 2-3 min of use. This hasnt happened since the first couple weeks after I bought it and went back to factory rig settings and started from scratch.

So now that Im trying to update, every time I stick a usb drive or external hdd to format it, the Kemper freezes. Its incredibly annoying to say the least. Then even afterwards the drive will have the OS Update and Shared folder in it which I try and place the Kaos.bin file into and even when i do the Kemper doesnt see it.

I need some serious help guys, any suggestions?!?!

Thanks for the reply, I've just opened a support ticket now. Any suggestions on how to start troubleshooting this? I'm an IT guy myself so this is very frustrating to me naturally.

Thanks guys, yea I've successfully got it to update.. but the freezing thing keeps happening unfortunately =(