Mine took 14 business days(around 2 1/2 weeks total time) in the USA via Kemper not a retailer.
My retailer in the UK sent my Kemper off at the start of August for a repair and I am still waiting for it. I know Kemper say they turn around repairs in about 5 days. So I expect the delay is due to my retailer. Just seems like almost 6 weeks is a long time in this age of next day delivery etc.
shipping from and to the UK takes about 4 days each way, turnaround for a unit approx. 5 days.
I would contact the retailer and get them to chase it up. Mine was very quickly repaired took about a week from UK=>Germany=>UK I purchased mine from Andertons
I would contact the retailer and get them to chase it up. Mine was very quickly repaired took about a week from UK=>Germany=>UK I purchased mine from Andertons
Andertons sound very good then, I didn't buy it from them I got it from Digital Village. I have used DV for years (spent a lot of money with them!) and they are very helpful usually but I have never had anything sent back for repair. They seem a bit slow when it comes to aftersales.
shipping from and to the UK takes about 4 days each way, turnaround for a unit approx. 5 days.
Thanks
Five weeks, first time and 4 1/2 week second time
Five weeks, first time and 4 1/2 week second time
2nd time??? What did you get repaired both times? My concern is my Kemper was poorly made, if more repairs are needed in the future, I'll be extremely pissed off.
I own two Kempers ( one for live gigs and one for home-studio use)
2 1/2 years ago my first Power rack had a digital clock faillure,it whas repared and I've had no problems with it since .
My second Power rack had some ( to me ) unknown errors when it whas 2 years old, and I whas givin' a brand new one! So I wouldn't worry about the service 
I had a lot more problems with my tube amps 
( and with some big f#cking kidney stones;)
ps, is that a self portrait on your avatar ? if so , you look a bit worried 
There's no need for that,
Depends on your dealer/distributor and what's wrong with your Kemper, and whether the dealer sends it to Germany for the repair.
Down here in SA I do the "repairs" myself and if need be a tech helps me.
If I need a part Kemper ships it UPS, 4 days, I do the repair the same day...so basically 5/6 days max.
The chances of a Kemper hardware problem are extremely rare.
A dealer/distributor only needs to keep a few spare parts (that Kemper send free of charge) and they can do the repair themselves...any tech who can fix an amp can fix a Kemper.
I've been waiting about 3 weeks in the US for my repair. I've heard from the tech that he could not get it to fail. That was about a week ago and I explained that it might have to warm up for a bit as it did for me before it failed.
I haven't heard back since so I've sent a followup email. Sadly, this is still faster than I've ever had a tube amp repaired.
I've been waiting about 3 weeks in the US for my repair. I've heard from the tech that he could not get it to fail. That was about a week ago and I explained that it might have to warm up for a bit as it did for me before it failed.
I haven't heard back since so I've sent a followup email. Sadly, this is still faster than I've ever had a tube amp repaired.
Did you contact Pele or the repair shop in TX? I called the repair shop when I had questions. They seemed to be disorganized when I called. Pele told me by email my Kemper was being worked on right now. The next day I called the repair shop, the guy said its being worked on. I asked what's being fixed. After a few minutes he said my Kemper was not looked at yet. Seems like communication between the outside vendor repair shop and Kemper is poor.
