!! ERROR: This unit does not have a mac address!! on new Kemper remote

  • I just bought a Kemper Remote, connected to an unpowered Profiler Head. I also connect through a Kemper Kabinet.

    I am getting this error:


    !! Error this unit does not have a mac address!!

    I have reached our Kemper Support but have not heard back yet. Hopefully soon.

    I have confirmed all software is up to date.

    I tried a new ethernet connection.

    The last I saw any mention of this error was several years ago and no threads showed a resolution, that I saw.


    Any help or suggestions would be greatly appreciated. Thanks in advance!