Hey fellow Kemper users, I just want everyone to know how satisfied I am with my Kemper Profiler. I also had an Issue, and contacted Kemper via email. Matthew Skaggs who handled my issue, completely handled in a quick, direct and professional way. I guess what I am trying to convey, Kemper not only has a great product, they support it with excellent Customer Service. I at one time was a Custormer Service Manager. I am very impressed. Thank You, Matthew Skaggs.
Customer Service AAAA++++
- monico1964
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always good to hear such experiences. -
That's great to hear monico1964. To many companies now a days have crap customer service and relations. So I'm glad I own a product by a company with good old fashion service!!!
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Yes, I agree it's real important to know that Kemper is a real serious company in regards of support !
You are more confident to buy products for such companies ! ... and great products
so, Thanks to Kemper
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This is great to hear.
I think the warranty and trial period speak volumes about the "corporate mindset" of Access Music Electronics as a whole towards customer support and satisfaction.
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Always good to hear this type of report.
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I have to confirm that, my experience is same, after some issue i had with my unit Kemper support replied to my mail within 20 minutes (!)
since we could not resolve the problem they shipped new unit to my dealer in 5 days!
can you beat that?
so, thank you Kemper team for great customer support!