Sent Kemper in for repair - great experience

Mine is also on repair for the same reason .It's been two weeks now..hope it will come back soon

One week is fast. Encouraging!

Yeah? I have lost a lot of LEDs now, where do I send it?

Quote from aleksanderilievski

Yeah? I have lost a lot of LEDs now, where do I send it?

Open a support ticket about it.

Quote from aleksanderilievski

Yeah? I have lost a lot of LEDs now, where do I send it?

If it works like in Denmark, you bring it back to the store (if it's still under warranty / "reklamationsret")

Great experience for me too. Lost a few LEDs, contacted Kemper, got an RA and UPS came by to pick up my unit. Got it back from Kemper Service, TX two weeks later. No fuss, no muss. The entire repair and shipping was free. Kemper is a class act in every way. Extraordinary service and support.

Wow, if it's only a week maybe I'll take advantage of that for my Browse knob and USB port. Next rehearsal's not 'til September.

Yeah a week turn around is very good well done kemper team

Woah ,, gotta send mine too, a week would be great !! I've been delaying this ! Hope it goes like yours !!!

The repair center okstrat utilized was Audio Electronics in Plano Texas. Turnaround time for any repairs will be dependent upon the repair center, their workload and whether they have parts in stock. Make sure you verify turnaround time with the repair center you plan to utilize. No need to be surprised in a negative way.

Pete

Did you notice you have a brand new front panel?

Very encouraging...

@okstart - no dark cloud intended. You had an outstanding repair experience and should inform the forum. Based on prior posts for repair times, not everyone has been getting this type of service. It does set the bar pretty high for the other repair centers.