Sorry I have to let off some steam here. I exchanged my original unit some time ago. So I registered my new unit afterwards. I get an email today to say that the new owner of my original (faulty) unit has requested that the serial is transferred into their name. Fair enough, but instead of clarifying anything with me Kemper deleted my registration details from my account completely so I have no registered products at all.
So I have had to re-register my current unit just now. Which makes me realise why I hate it when manufacturers put serial numbers on the bottom of their rack products! Put the serial number on the rear so I can get to it easily!
Apologies again I am just venting!!