How downgrade to previous Rig Manager?

Maurizio70 · Mar 2nd 2015

I had to downgrade the SW of my KPA to the release before the 3.0 for some rig managing issue.

Then I tryed to downgrade also the Rig Manager but I'm not able to do that and moreover it is not possible to work with the Rig Manager 1.3.1 and KPA 2.7...
So now I have a problem ... how can I continue to work like 2 weeks ago?

Thanks for your help!

steveness · Mar 3rd 2015

I'm not sure if you are using a MAC or a PC, but for a PC you can remove RM 1.3.1 from the Add/remove software feature in Windows. Once removed you should be able to install the previous version of Rig Manager.

I've got to do the same later today as I've rolled back to the previous firmware too (V3.0.0 is causing me some bad issues at the moment)

Cheers
Steve

Maurizio70 · Mar 3rd 2015

Thanks, I did exactly this but I receive a message after the old release installation that don't permit me to use the KPA, I will try again this evening when I go home! Good to know that it worked for you. But you try to open Rig manager with the KPA ON to test if it works? Because to me the installation works well, but I cannot use the KPA with the Rig Manager anyway ...

steveness · Mar 3rd 2015

Hi,

Actually I've just tried and I get the same issue.

even though I've removed the new version of Rig Manager and installed 1.2.3 its telling me I need to instal v3 firmware on my Kemper..

I presume the uninstall program doesn't clear out everything

Maurizio70 · Mar 3rd 2015

Exactly, that's the same issue I have, so, bad to know, we are not able to use Rig Manager now !

I hope from Kemper team someone will help us in some way

nightlight · Mar 3rd 2015

You might have to manually remove some components using regedit, but I have no idea what components those are.

Help, Kemper team!

rothko61 · Mar 3rd 2015

Try this:
Uninstall Rig Manager.
Reboot your PC.
Open Regedit.exe and search "rigmanager" "kemper" and "kipr". For each search, push F3 in order to find the next result.
Remove everything and save.
Then reboot your PC again.

I didn't try it (because I didn't installed FW 3.0 yet) but I hope it helps.

Remember to save a backup first...

Maurizio70 · Mar 3rd 2015

Grazie, it seems a good solution. I wrote formally to Kemper team and they will come back to us with a formal answer.

By the way, I suggest to wait to install 3.0 for the moment, they are working on various fixes ... it's better to have more patience.

joerch · Mar 3rd 2015

More patience? I guess that applies to those who have made the 3.0 beta a release.

Arne · Mar 4th 2015

We will look into the way our installer works, maybe we can improve things here. The basic problem is that the 1.3.1 installer overwrites the files from the 1.2.3 release. Windows counts how many times a file with the same name (in this case, Rig Manager.exe) was installed. If you uninstall 1.3.1, the count remains 1 (from the 1.2.3 installation), so Windows does not delete the file. Unfortunately, it is still the file from the 1.3.1 installation. The solution would either be to uninstall all Rig Manager versions before re-installing the 1.2.3, or delete all files in c:\program files\kemper amps\rigmanager before re-installing V1.2.3.
Finally, always check the about box in Rig Manager after up-/downgrading to verify which version you are actually running.
BTW: deleting registry entries won't help at all, you only lose your preferences.

steveness · Mar 4th 2015

Hi Arne

Shouldn't the add/remove software function within windows remove all previous trace of 1.3.1 ?

This is what I did prior to re-installing 1.2.3 but rig manager still wanted me to instal V3 firmware on my Kemper.

Arne · Mar 4th 2015

It should, but as I explained, it doesn't. Re-installing 1.2.3 did not work for you, because the program file was already there, and it was still V1.3.1. The installer does not overwrite newer files. Delete it manually in Explorer, then reinstall V1.2.3.

steveness · Mar 4th 2015

Hi Arne

I uninstalled rig manager again using the add remove software function, then checked in c:\program files\ but there wasn't a kemper folder.

I then re-installed v1.2.3 and this time it worked !... odd, not sure what the problem was 1st time round..

Thanks for the response though.

Cheers
Steve

Maurizio70 · Mar 5th 2015

The same worked for me, I managed yesterday to reinstall 1.2.3!
Great and thanks for the attention

Ramjam · Mar 5th 2015

ANy idea where I can find RigManager 1.2.3 ??
i cant seem to locate it

steveness · Mar 6th 2015

I still had it in my saved downloads, but I couldn't find it on the Kemper site though.

Ramjam · Mar 6th 2015

Thanks fore trying. I see the same problem here.

MirekGR10 · Mar 9th 2015

Quote from Ramjam

ANy idea where I can find RigManager 1.2.3 ??
i cant seem to locate it

The same problem.WHERE IS DOWNLOAD RIG MANAGER 1,2,3 Win!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I opened support ticket and They f.... on me.!!!!
Big problem send me link.!!!

My opinion is with firmware 3.0, came problems, only.!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Peto · Mar 9th 2015

This? [REMOVED]

MirekGR10 · Mar 9th 2015

Peťo ďakujem!!!!

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