Crashed Kemper

So I know I should raise a ticket....but in case it is a quick fix, here goes... I turned it on today and got this message:

[Blocked Image: http://i63.tinypic.com/s4uz52.jpg]

I restarted various times, I managed to back up the system on one occasion and inspect my USB key on another for a previous backup.

However, the Kemper sat for maybe 20 minutes trying to restore from the previous back up and so I powered it off.

It doesn't stay on long enough for me to try again.

I googled for a fix on my fun whilst out of the house and tried restarting whilst holding the system button. It check all the rigs etc and asked me to go through the setup - date / time / name etc....but once it then started the main system it crashed to the same screen above.

Is there something else I can try?

Thanks,
Andy

Also, I can't see a support email address on their website?

As I tried restarting with System held, it now starts with the welcome screen but then crashes. Can I still try what you have suggested?

I have a backup of my data once my Kemper stops crashing...

Thanks, I will try that....but my point is I think I may have already cleared my data by starting before with System pressed?

Thanks - it seems to have worked. What would I have lost from Global settings and can I restore from a backup?

The performance selection behaviour using the uno4kemper fcb1010 seems to have changed?

Specifically, when I change performances, on the Kemper the new performance is greyed out (can't read the individual rigs) until a Slot is selected on the FCB1010. On the FCB1010 when you go up or down a performance all of the lights on the Slot switches flash.

I'm sure this was the old behaviour and it was changed so that the performance didn't grey out.....I can't remember if it automatically went to the equivalent Slot in that performance too.

Eg in Performance 1, Slot 2, press "Up" you automatically select Performance 2, Slot 2?

Can you confirm?

Thanks,
Andy

Thanks - your support is brilliant.

Is there a list of similar fixes to try to this one....for common faults....if I were to be unlucky enough to experience a crash whilst setting up for a gig...or some other time when even a short wait for support could be an issue?

Kind regards,
Andy

Hmm - was about to upgrade firmware - 5 mins later still stuck on screen with Kemper Profiler, progress bar complete....but no further progress!

I turned off and on again and it started fine. I'm applying the latest firmware now.

However, can someone please tell the procedure to do a complete refresh of the system?

Eg, make sure all my rigs, profiles, settings etc are stored.....clear the Kemper completely down and then restore again?

I think it makes sense to do that. Afterall this is essentially a computer that I have been using for some years now....

Thanks,
Andy

Ok, did the update, it reboots and got stuck again. When it gets stuck, from the start it has this screen without the other text including firmware that you normally get on start up - any ideas?

[Blocked Image: http://i64.tinypic.com/54pz6.jpg]