Upset after repairing my KPA

I just got back my KPA after more than 3 weeks that it was in assistance to repair the display that had a burned line.
Now the STORE and REDO buttons are always illuminated by a light coming from the display.
Of course this is not normal as you can see from the pictures. I don't know what is inside but if the display isn't sealed it will quickly collect dust, apart the fact that the buttons are misleading.
What do you think?

Now I'm just disappointed. The display burned a line after few moths of use and the repairing is faulty.
How can happen that people at Kemper don't test the repairing works? It took me few seconds to notice the strange light on the buttons.

Quote from Inthrutheout

Is the display in tight?

Never opened mine. Not sure if there is a shade/ divider in these.

I wouldnt accept that.
The wait is the killer.

I am sure it is a very easy fix though.

Display More

Seems tight but it isn't easy to understand since there's the plastic protection on top and I'm a guitar player and not a technician so I never opened mine as well, and I waited 23 days to let it do it by the people in charge.

I agree

Quote from cybermgk

Yea it looks like the main screen isn't fully seated in the slot (i.e. some part of the side is behind the front panel) and your getting bleed-over light behind the front facia.

Looking inside the right side seems closer to the plastic protection.
I think you are right. I don't want to void the warranty but it seems an easy fix... as it was an easy job.

Quote from hjscheffler

Please send an email to [email protected] regarding this matter.

Ok, thank you.

I sent back again the KPA for repairing.
I'll let you know..

Quote from cybermgk

that sucks dude, that you have to send it back.

I bought the K less than 1 year ago, if I open it and break something, I lose my warranty.
Indeed that sucks.

Quote from Zapman

Good luck with a speedy return and all well when you get it back!

Today I wrote to the support and they answered very quickly, in few minutes.
I got two mails and I was impressed by the care they are using to help me out, so now I'm confident.
Thank you for your Good Luck

Quote from Inthrutheout

I guess its not too bad if you are not a gigger and you have a spare amp or an acoustic to keep you entertained and limber.

The display had a black line of dots since march, but I decided to repair it in september because I was playing live almost every day and I'm having a rest for a while.
I still have nice amps and acoustics to practice, have fun and gig.
What is important is always playing and enjoy playing ..of course I feel more comfortable with my Kemper setup.

Thank you!

After a long wait (from september19) I got back my KPA yesterday.
I cannot test it because I'm out of town till tuesday and, of course, I can't wait :).

It is a long time to wait for a simple repairing/fixing and I had apologies from Kemper staff.
I guess I just had some bad luck and it usually doesn't go like this for a professional product like Kemper is.

The communication with the K staff was always very fast and good, they were also so nice to find a great way to apologize