Got the part to fall out of Kemper, pic provided!

    Hey fellas. So I recently bought a lightly used Kemper Powerhead. I received it today. It sounds amazing, and everything seems to be working on it. But if I tip the powerhead, there is something loose and metallic inside. It sounds small, like a screw or a nut. Should I be concerned about this? I am a relatively new guitar player, with not much of an experience with electronics, and Id rather not try to open it up and figure out. Is this something you guys would be okay with living with, or would you return the head to the seller even though it works fine?


    Im hoping that this has happened to somebody else here, and its not a huge cause for concern :/

    This is a problem-and it could be a big one. If it was my Kemper, I would not turn it on again until the problem has been identified and fixed.


    If the screw makes contact while power is on, it could break something electronically inside your KPA. It needs to be looked at as soon as possible.


    If you are not confident to open it up, find someone who can do it for you. Or, send it to Kemper.

    Disconnect the Profiler! As stated before, if there is something metallic it can destroy the Profiler if it happens to be in the wrong place.
    If the seller is nearby, go visit him. Maybe he's confident enough to just open the 2 main screws and lift the main cover. If the Profiler has been disconnected for a few hours, it shouldn't be a problem to carefully turn and shake it untill the metallic item drops out. Once we know what it is, we might be able to figure out if it's necessary somewhere or if it just by accident fell inside through the cooling slots.


    Generally speaking, it's always best to check with Kemper support. I'm just giving you the above advise to potentially save you the hassle of sending it in for repair. If you can make the seller take care of it, then it's his responsibility if he wants to try a quick and easy fix :)

    Ugh. Well, I bought it on a used marketplace. The seller lives many states away, so sending it back to him would only happen if Im returning it for a refund. This really sucks, as it works great, and I got a pretty good deal on it.


    Whatever it is inside of there, is just on the very bottom of the kemper head. If I were to remove the main screws, and try what you attempted to get the thing out, is my warranty completely voided?

    Well guys, I was able to easily get whatever it was, out, without going into the Kemper. Im looking at it right now, and im not sure what you would call it. On one side, is a small threaded post. On the other, is hexagon shaped, and within the hexagon shape is a female threaded post. Its only about a centimeter long total, if that, and its made of metal. No circuitry, or markings, or anything like that on it. Think the kemper will be okay without it?


    Tried to attach a picture, but its too large. I uploaded it, though:
    https://ibb.co/fEJ93S

    Edited 2 times, last by Shroud ().

    Made a quick video to show what the purpose of these screws is. I leave it up to you if you want to try find some electronics (or PC building) savvy friend who can do it for you. Otherwise (and in case the Profiler still has warranty) you should contact Kemper support and check with them how and where to get it fixed for you. :)


    *** VIDEO REMOVED AGAIN :) ***


    Please let me know when you've seen the video so I can remove it again. Thanks
    Martin

    it a riser for an electronic board, maybe it unscrewed itself inside the Kemper
    normale a board is raised with 4 of this one in each corner
    so there must be 3 left which is ok to hold a board
    think it is no big problem
    but when you want to be on the safe side let it be fixed by a tech


    lightbox was a tiny bit faster :D

    Quote from Shroud

    Can any of you guys that replied here, take a look at the part in that pic? Hate to be a bother but, Im dieing to know if you think It'll be okay without it.

    That piece you removed is used to secure one of the circuit boards to the chassis. There should also be a screw that went into the piece you found, then both pieces screwed together to hold a board.


    If there is nothing else rattling around in there, you have removed the chance of a short-circuit by removing any metal pieces that could bridge the board. It should be safe to play.


    But, you still have a PCB in there that has one less anchor on it and could become loose over time and create worse problems(?).


    See if it's covered under warranty, then decide.

    Quote from lightbox

    Made a quick video to show what the purpose of these screws is. I leave it up to you if you want to try find and fix it on your own ... or if you have some electronics (or PC building) savvy friend who can do it for you. Otherwise (and in case the Profiler still has warranty) you should contact Kemper support and check with them how and where to get it fixed for you. :)


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    Please let me know when you've seen the video so I can remove it again. Thanks
    Martin

    Wow, awesome! You're the man dude, video and everything! I understand now, thank you so much.

    Thank you as well sir. This kemper forum is without a doubt the most helpful and supportive forum for any music type stuff, that I've seen. Thanks guys

    I really struggle to think how something like that could work it's way loose just from normal use.


    Are there any "bruises" on the unit? If so I'd be tempted to return it as damaged goods unless the seller was up front about it.

    Quote from JSB

    That piece you removed is used to secure one of the circuit boards to the chassis. There should also be a screw that went into the piece you found, then both pieces screwed together to hold a board.
    If there is nothing else rattling around in there, you have removed the chance of a short-circuit by removing any metal pieces that could bridge the board. It should be safe to play.


    But, you still have a PCB in there that has one less anchor on it and could become loose over time and create worse problems(?).


    See if it's covered under warranty, then decide.

    Good info to know too. I dont hear a screw moving around, so it's probably still seated in its hole.

    Finally, no, it is absolutely mint. I know, its weird that it would come loose like that. I guess maybe vibrations from shipping? I dont know.


    I tested it with headphones, and it sounds fantastic. Unfortunately I have no speakers yet, to test.

    Edited once, last by Shroud ().

    Like 1

    Welcome to the forum! Keep an ear open for any sounds of that screw popping loose. You don't want loose metal floating about inside that unit!

    Go for it now. The future is promised to no one. - Wayne Dyer

    Like 1
    Quote from Zappledan

    Welcome to the forum! Keep an ear open for any sounds of that screw popping loose. You don't want loose metal floating about inside that unit!

    Thanks Zappledan. I sure will. Maybe one day, Ill get the courage to get in there and put the post back. As someone said earlier, the circuit boards should have 4 posts each, so 1 missing, hopefully wont make a difference with movement. I just cant see spending the money on shipping it for repair, just for one little piece. Hah, but hopefully that doesnt come back to bite me.

    Quote from MuddySludge

    I wonder if it used to set on a 4X12 set for Chain Saw? :!:

    LOL, right? According to the seller it was only used at home, for a couple hours. This is just my luck though, that it would come loose!


    Thanks again to everybody for your help.

    Quote from Finally

    I really struggle to think how something like that could work it's way loose just from normal use.

    Agree with that. Perhaps it didn't actually come loose (as in, unscrewed all the way) at all - it was an extra riser screw that somehow was "left" inside the unit during assembly. previously it was jammed between some other parts so it didn't move around too much.