Hello guys, just looking for some advice so far I love the kemper but I'm having a problem with it but being in bought it second hand I'm not sure I could send it off to be fixed, I have a powered kemper and anytime I use the power from it such as using it with a passive cab or powering the remote I get shocked through my guitar, not an issue when playing with active frfr and not using remote but I want to fix it, not a bad shock but it does hurt a bit and causes noise when I touch metal on my guitar, does it with all my guitars, and no ground lifts are on back, any suggestions will help thanks.
Kemper Shock
- stmjacks
- Thread is marked as Resolved.
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Any thing where you are getting an electric shock from, you should not use as it’s dangerous and not normal. With it being 2nd hand doesn’t matter as the warranty can be passed on to the new owner. IIRC the kemper comes with a 3 year warranty. I highly recommend contacting support and getting it sent off for repair immediately
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Welcome to the forum!
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Contact support and stop using it. Getting shocked means it *is* dangerous.
I think you’ll be surprised at how reasonable Kemper is with repairing their gear.
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Welcome to the family?
I would contact support and not fool with getting shocked
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thank you guys, I have sent an email to support just waiting on a response, I have to use it for next gig but with active frfr and I guess no footswitch yet so I'll not have any shock. Can't wait to learn more about this thing from this great community!
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thank you guys, I have sent an email to support just waiting on a response, I have to use it for next gig but with active frfr and I guess no footswitch yet so I'll not have any shock. Can't wait to learn more about this thing from this great community!
Whoa this is still risky. Don’t use it until it’s officially checked.
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Whoa this is still risky. Don’t use it until it’s officially checked.
Yup, there are plenty of cases were faulty equipment has lead to fatalities in the music business. I wouldn’t even entertain the idea of using it after you’ve had a belt. Just out of curiosity, is the ground lift engaged?
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Also, make sure you don't have ALL ground lift switches engaged at any time!
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Also, make sure you don't have ALL ground lift switches engaged at any time!
Beat me to it. Check those ground lifts, could be the easiest fix ever.
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thank you guys, I have sent an email to support just waiting on a response, I have to use it for next gig but with active frfr and I guess no footswitch yet so I'll not have any shock. Can't wait to learn more about this thing from this great community!
You’re literally playing with your life using it.
Don’t be silly. It’s not a risk worth taking. Ever.
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when I received it all ground lifts switches were engaged, not now however, I feel comfortable using it with an active frfr, just not with anything the kemper would have to power internally, leads me to believe there is an issue with the power amp, no issue when not using that, not sure how long it usually takes to get a response from the company, but I've also tried to call and can't get a hold of anybody.
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Well, I hope we see post 4 from you telling us that you've sent it off.
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I hope so too, im trying to figure out how old it is to see if it's still warrantied, if not, don't really know what to do, if they can give me some support maybe I can fix it on my own
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Once you get in contact with Kemper Support, they should be able to tell how old it is by the serial number.
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I sent an email with serial number, to see if it's under warranty, has anyone ever sent one in without warranty? just curious about cost, took most of my saved up money to buy this glorious beast
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I sent an email with serial number, to see if it's under warranty, has anyone ever sent one in without warranty? just curious about cost, took most of my saved up money to buy this glorious beast
The first Kemper I had, I blew the power amp because I was a noob. I sent it to them, they fixed it and sent it back to me free of charge. I can’t say what they’ll do in your case but they’re pretty good in general.