I never got an answer from the Kemper team. I hope they will erase, for the new year, the extra 17% we have to pay in CAD for the Kone and Kabinets products. And BTW Happy New Years to all of you Kemper users !!
you're trying to contact Support between the 24th of December and January 1st - please understand that this is pretty much THE time of the year to take time of work and to be with family - work will resume quickly enough.
Frohes Neues Jahr!