What Would You Do In This Scenario?

If you bought it from a shop with full warranty and if the unit works properly, why should you return it?
It took you some time to get one ... and the tubes inside the Profiler don't wear out, hahaha.

At the minimum I would confront the sellers since they lied about it being used and see what happens.

Beyond that, it is up to you.

I'd get on the phone and demand a larger discount. Otherwise return it and get a new one. I hate it when salesman tell pork pies. My wife once bought a brand new, still-in-the-box-and-cellophane mobile phone, only to find it was full of someone else's pictures and contacts. It was the shop trying to pull a fast one by selling a 'refurbished' telephone as new...

Cheers,
Sam

Quote from Inthrutheout

At the minimum I would confront the sellers since they lied about it being used and see what happens.

Beyond that, it is up to you.

... so that they know you are not a greenhorn!
I would keep my KPA but I would ask for something back: money, strings, abelt, whatever?

Well give it a thorough test. Make sure "Rupert" didnt return it due to cosmetic or functional damage/defects. Beyond that, id keep it so long as you verify it does carry the full warranty

Quote from meambobbo

Well give it a thorough test. Make sure "Rupert" didnt return it due to cosmetic or functional damage/defects. Beyond that, id keep it so long as you verify it does carry the full warranty

This! Plus an additional 5% discount because it's a refurbished unit.

This happened to me as well. My dealer (Thomann) erroneously sent me a returned unit instead of a brandnew one as I had ordered.
I found out the same way as you.
I then demanded a discount of 50.- Euro which was also about 5% then and of course got it.

I would ask for a bigger discount. BTW, where did you buy it?

Yeah i would reset everything to factory and update fw before doing anything. U could get lucky and find some commercial profiles on there but youd be unlicensed to use them and thats kind of dishonest

Quote from Foxrox

If I do keep it should I restore the factory settings?

I would.

I'd ring the shop and explain this to them and defo ask for a bigger discount. I don't mind buying used gear as long as you know it's used and what kind of warranty you get.

yes all about the warranty and getting a bigger discount. 5% isn't right to pay for a used unit (I bought a used toaster at 30% off a few years ago on Ebay). Kemper support may also help track down when and if the warranty was activated, just send them the serial number.

Great news. Now thoroughly test the hardware to make sure no malfunctioning leds or jerky movement in the knobs, etc

Any chance this is Dave Fox? If so gang, Dave is an effect pedal "legend". Captain Coconut owner here.

I personally would swap it with the new one once it arrives. I don't know if anything changed but know that some of us have LEDs that have gone out. I have one single LED out but haven't bothered even looking to getting it fixed. Maybe the newer ones have addressed this which might be worth getting the new one. Others may be able to comment on this.

Def try to contact kemper and determine the manufacture date. The LED issue was isolated to a batch, and you may be able to detemine if your unit is outside that range. I suspect its fine.