Rigs damaged - can't repair them, looking for a solution to delete them all without the RM

KoMa · Mar 22nd 2016

Hope you can help me out, searching google and this message board hasn't provided a good solution yet.

I have corrupted rigs on my profiler, when it's syncing with the RM a pop up appears telling me to switch the profilfer off, then on while holding the rig button. Done that a couple of times, but the corrupted rigs are still damaged. Tried a system reset, also didn't work. I still have all the profiles on the KPA but when I'm switching through the rigs, the sound ain't changing.

Also tried the erase non favorites thingy, but that didn't help either. So my question is, if I can delete all the profiles on the KPA without having to do it manually (almost 300 rigs on the kpa) or via the RM.

If not, then this is an urgent feature request to the Kemper team, to make it possible to erase all rigs at once within the KPA.

Any help would be appreciated.

MentaL · Mar 22nd 2016

If you insert a usb stick into the kemper does it let you dump all the data?

Eltzejupp · Mar 22nd 2016

What about uploading an older backup?

KoMa · Mar 22nd 2016

Correct me if I'm wrong, but restoring a backup has no effect on the rig pool but more on the settings and all this stuff ... or am I wrong here?

But I tried to restore a backup, then I got an error on the KPA screen (the one where it tells you to press exit to reboot the unit).

FTUcub · Mar 22nd 2016

I had a very similar problem. I contacted Support and they said it was a glitch with the 3.3.0 public beta. I had locked the cabinet simulation off and this is what made it glitch. I put the cabinet simulation back on, turned off the KPA, held in the rig button, and then it was fine.

paults · Mar 22nd 2016

I suggest contacting Support. They may want to see a backup, to prevent this from happening again.

Kemper Support #1 · Mar 22nd 2016

The easiest way is to connect the Profiler to RM and select all rigs in the "My Profiler" location and erase them from the list in RM. The Profiler will sync with RM to reflect that status.

Ingolf · Mar 23rd 2016

Quote from KoMa

Correct me if I'm wrong, but restoring a backup has no effect on the rig pool but more on the settings and all this stuff ... or am I wrong here?

This is not entirely correct.
A backup contains erverything from settings to FX to rigs.
The only thing excluded from the backup is the FW running.

Quote from KoMa

But I tried to restore a backup, then I got an error on the KPA screen (the one where it tells you to press exit to reboot the unit).

Perhaps this was indeed due to corrupted rigs.
You could try another (older) backup of course.
But contacting support is recommended nonetheless.

KoMa · Mar 23rd 2016

Quote from hjscheffler

The easiest way is to connect the Profiler to RM and select all rigs in the "My Profiler" location and erase them from the list in RM. The Profiler will sync with RM to reflect that status.

The delete option is unfortunately blanked out.
Like I said, it wuld be pretty handy to ahve an option to delete all the rigs at once within the KPA.

Quote from Ingolf

This is not entirely correct.
A backup contains erverything from settings to FX to rigs.
The only thing excluded from the backup is the FW running.

Yes, you're right, now that you say it

Thanks to you all for your help so far, I'll definetly contact the support.

Kemper Support #1 · Mar 23rd 2016

Quote from KoMa

The delete option is unfortunately blanked out.
Like I said, it wuld be pretty handy to ahve an option to delete all the rigs at once within the KPA.

Are you looking at the My Profiler list when you try to use the delete function or are you looking at ALL RIGS?

KoMa · Mar 23rd 2016

I look at the rigs in the profiler and I can't erase single or multiple rigs. Also the pop up with the info about the damaged rigs appears pretty fast, so I have barely time to do anything

I'm not at home now, but I can upload a screenshot later, if you wish.

DonPetersen · Mar 23rd 2016

Quote from KoMa

Correct me if I'm wrong, but restoring a backup has no effect on the rig pool but more on the settings and all this stuff ... or am I wrong here?

But I tried to restore a backup, then I got an error on the KPA screen (the one where it tells you to press exit to reboot the unit).

restoring a backup includes overwriting everything, even the rigs, local presets, performances.

KoMa · Mar 23rd 2016

Yeah, sorry didn't want to spread any misinformation, I mistook it with the firmware like Ingolf stated

timo · Mar 23rd 2016

Quote from KoMa

I look at the rigs in the profiler and I can't erase single or multiple rigs. Also the pop up with the info about the damaged rigs appears pretty fast, so I have barely time to do anything

Of course you can delete rigs. Just move the BROWSE knob one tick, select the Rig to delete and press SOFTBUTTON 3 which is labelled "Delete".

"Damaged Rigs" aren't shown in the Rig List, you can not delete them.

You can send an email to support, they'll provide you with an answer how to deal with this.

KoMa · Mar 23rd 2016

Hi Timo,

thx for chiming in, my response that you quoted was directed towards this quote:

Quote from hjscheffler

[quote='KoMa','http://www.kemper-amps.com/forum/index.php/Thread/27789-Rigs-damaged-can-t-repair-them-looking-for-a-solution-to-delete-them-all-without/?postID=293415#post293415']
Are you looking at the My Profiler list when you try to use the delete function or are you looking at ALL RIGS?

Now I restored to a backup I did a month ago, when everything was working flawlessly and still I get the same pop up when opening the RM. Here's also a screenshot that shows, that I can't delete rigs via RM - but when the damaged ones aren't shown in RM then it doesnt matter anyway. [Blocked Image: http://img5.fotos-hochladen.net/uploads/bildschirmfotot7mbo0fkd3.png]

paults · Mar 23rd 2016

Was Rig Exchange Synching when you made that screenshot?

Perhaps the database needs to be finished with the synch before you can delete.

KoMa · Mar 23rd 2016

Well the problem is I can't keep it from syncing once you launch the RM. Next problem is that the RM always crashes before it finishes syncing .. so you see, no matter what I do it ends with not working. ... feels like Windows 95 all over again

But I hit up support, so they'll probably sort it out for me.

Monkey_Man · Mar 24th 2016

You could restore the factory set from the firmware via the system menu. This should erase any problem Rigs.

Then, chances are that RM will allow you to delete 'em, and you could drag your old presets back in.

Kemper Support #1 · Mar 24th 2016

Quote from Monkey_Man

You could restore the factory set from the firmware via the system menu. This should erase any problem Rigs.

Then, chances are that RM will allow you to delete 'em, and you could drag your old presets back in.

The factory rig function in the system menu simply adds the factory rigs to the pool. It does not overwrite or delete anything.

Monkey_Man · Mar 24th 2016

You're kidding. Wow.

Thank you HJ and sorry for the bum steer, KoMa.

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