Rig Manager not seeing KPA, cannot update rig manager (Win 7 64bit)

    Hey everyone, it's a TWO FOR ONE deal!


    I mistakenly posted in a mac thread regarding the exact same issue. Here's what's happening:
    When I open rig manager, it will allow me to select and audition profiles on my KPA however, when i click on "My profiler" it will not show me the profiles (987) that are on my KPA.
    Also: When i attempt to update rig manager i get "Ended Prematurely" every time.


    KPA firmware is up to date.
    I have Uninstalled Rig manager entirely, restarted, and tried a fresh install, to no avail.
    I have Uninstalled the KPA driver, restarted and re-installed, to no avail.


    Any assistance for these two issues would be swell.

    Same problem here. Impossible to update Rig Manager 2.1. When I try to install it ends with "Rig Manager setup ended prematurely". I tried to uninstall the current installed version but it´s impossible too, after "uninstalling" it´s still on my computer.


    I installed lastest Windows 7 updates, KPA up to date, nothing solves the problem...

    I've got the same problem. I tried cleaning the registry, running as administrator, changing ownership of system32 directory and files and manually removing everything I could find that was remotely associated with Kemper. Nothing worked. I finally installed it on another computer successfully but it's really inconvenient since that machine is across the room from everything else. Working as a system administrator this is the first time I've ever lost the battle with a Windows 7 machine. I wonder if it is a hardware incompatibility since the failed machine is a much older laptop while the working PC is a newer high end workstation. All that would be left to try is to reinstall windows which I'm not going to do.

    Yeah the only thing i would say is get a friend with a lap top or another PC and test that baby...does it do the same?
    Prob the only way we can know at this stage, sorry to hear that man.


    Ash

    Have a beer and don't sneer. -CJ. Two non powered Kempers -Two mission stereo FRFR Cabs - Ditto X4 -TC electronic Mimiq.

    I had the same issue first time I tried to install Rig Manager, except I was on my laptop dedicated to editor/librarian duties on Win 10. All I did was do a restart and it installed without a hitch. My DAW is running Win 7, I guess I'll see if the issue remains if I install on that machine.

    I am experiencing the same issue. I also found 2 instances of Rig Manager installed on my computer yet, after uninstalling them both and re-installing, The problem still persists.


    I've had this issue for months now

    Same issue here. After updating Rig Manager does not recognize either on of my KPAs. Running 64 Windows 7. Had to uninstall the update, and re-install an older version. Contacted support - no response after 4 days. Frustrating to say the least.

    Quote from Buster

    Same issue here. After updating Rig Manager does not recognize either on of my KPAs. Running 64 Windows 7. Had to uninstall the update, and re-install an older version. Contacted support - no response after 4 days. Frustrating to say the least.

    make sure your window 7 installation is up to date.

    Get in touch with Profiler online support team here

    Went through this same issue with my MAC a few months ago. Support helped me and everything was fine.... but now although it recognizes my KPA, it won't let me copy/paste; make any changes through Rig Manager.

    Gary ô¿ô