Awesome customer service
support said that it will be replaced for free
must be a misunderstanding. We repair units built in 2012 that exhibit the issue for free but we will not replace them.
Hey people!
I bought a unpowered toaster model with couple of burned out LEDs in the front panel of EQ knobs.
Since it is a common problem in early profilers, support said that it will be replaced for free (only paid the shipping to them, cause i dont have the warranty)
Question is: Are some of you shipped your profilers to them? What are your thoughts about that?
Not sure where you are, but I shipped my unpowered head from Vancouver B.C. to Kemper USA (Colorado I think) and back with zero issues.
I used the original box which was a bonus.
No worries, and quick turn around.
must be a misunderstanding. We repair units built in 2012 that exhibit the issue for free but we will not replace them.
i have spoken some time ago with the support and they told me that they replace entire front panel. Couple of days ago i decided to ship my unit for repair and they said they only replace the faulty LEDs.
Can you please check for me, what exactly will be repaired/replaced? Thank you.
Here is the ticket number: ##KA00235057
K57A0057A00235057
as I wrote: we replace the LEDs.
