display fingerprint

Esther078 · Mar 10th 2015

Hi,
After purchase I found out that the display of my kemper is damaged somewhat. I am wondering how it can be and if it will get worse.
It seems there is a permanent fingerprint on the glass. As if someone has pushed it (maybe thinking it was touchscreen) and in a little circle there is a dark spot.

The display kinda looks like it were two pieces of glass with a drop of liquid (to look under a microscope at chemistryclass).... kind of a cohesive circle which seems to be inside the display.
The display works fine until now.

Is this bad damage? Will this get worse or is it beneign?

Thanks in advance anyone who has advice. I'm worried about it.

Peto · Mar 10th 2015

Welcome to the forum!
Are you able to make a picture of it?

digbob · Mar 10th 2015

hi
mine is like that too
but never had any trouble with it
i think it is normal with display built like that
but anyway any input from others are interesting
thought that this is a normal "fault"

davec69 · Mar 10th 2015

Sorry, but I have to ask. Did you remove the protective film from the display?

endlessnameless · Mar 11th 2015

I have the same issue from purchase - it is beneath the screen protector and is like small concentric rings like a fingerprint. Looks like a little dark blob when the screen is off. I thought it may have been condensation at first but I think it is a flaw with some LCD screens where the layers touch each other near the centre. I am thinking of sending mine in for repair. Not sure if this is a widespread issue??

digbob · Mar 11th 2015

yes the film was removed

rothko61 · Mar 11th 2015

Hi and welcome!
IMHO when I buy something new (and not so cheap...), it must be perfect!
I think you can send back your KPA so that they can change your display glass.

digbob · Mar 11th 2015

Heres a Pic of mine
looked liked it right out of the box

Kemper Support #1 · Mar 11th 2015

The display glass is touching the surface of the LCD which causes this effect. You could try to softly knock on the glass with your fingertips to release the connection. If that does not help you will need to send the unit in for service. In that case please contact your dealer who will assist you in the process.

digbob · Mar 11th 2015

will this become a more serious damage with time ?
if not i don't care, cause im not able to send my Kemper away for some weeks
any other way to fix this, with a a local tech ??
thanks

Kemper Support #1 · Mar 11th 2015

Only certified service centers would be allowed to do this without breaking the warranty terms.

jester22 · Apr 6th 2016

I have the same

endlessnameless · Apr 7th 2016

Is this a new unit? Are you going to get it fixed?

viabcroce · Apr 7th 2016

Not sure if this can be of any help, but on many units (included mine) the external "glass" side-shifts by about 1 mm. This movement might be enough to "unlock" the two layers?

Monkey_Man · Apr 7th 2016

Welcome, Esther078!

jester22 · Apr 7th 2016

I tried tapping the glass but nothing and I tried moving it from side to side someone else has said that the fix is to undo the pcb from chassis and add some small washers as spacers between PCs screen and chassis

endlessnameless · Apr 7th 2016

I was going to send mine in for repair but keep putting it off as it means being without!

viabcroce · Apr 7th 2016

I feel you mate...

Monkey_Man · Apr 7th 2016

I got my first goldfish on my 3rd birthday.

One of the first things I figured out was how to solve the issue of the window's sunlight reflecting off its scales into my sensitive lil' ol' eyes:

Quote from jester22

I tried tapping the glass but nothing...

... worked for me every time, and...

Quote from jester22

... I tried moving it from side to side...

... if by "it" you mean your head, then yes, moving my head from side to side worked every time too.

I ended up employing this tactic for the next 45 years as I deemed it far less invasive and cruel towards my beloved fishies...

EDIT: That 4.0 thread really has morphed my brain into mush.

Er... carry on.

jester22 · Apr 8th 2016

The glass cover I mean

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