You may need to change the battery. Contact Support first.
the battery only serves the purpose of keeping the internal clock running. Even if it is empty it would not explain why the welcome screen shows up every time the Stage is powered on.
Please open a ticket for your issue using the contact form in the support section of the Kemper website.
I still have High Sierra 10.13 on my Mac. on it. The current Rig Manager no longer runs here. That's why I loaded the update onto the Kemper using Windows. Could that be the reason?
no-it makes no difference how you install the update.
Markus - keep an eye on your junk mail box as support generally response very quickly but sometimes comms gets lost as mails go into junk 
Markus - keep an eye on your junk mail box as support generally response very quickly but sometimes comms gets lost as mails go into junk
Thanks for the tip!
Please update us on what was fixed.
While understand your frustration. Difficulty with updates is not normal.
Not unheard of, but not normal.
Sorry your one of the unlucky ones.
Hello,
I have now loaded the current operating system 10.2.2 again onto the Kemper via the stick. However, this only worked if I didn't save the file in the backup folder, but separately on the stick. I deleted the backup folder. Everything else was not recognized by the stage. The whole process was very annoying and time-consuming. I'm excited to see how long it's running now. I will probably avoid updates in the future, as they don't work smoothly with the Kemper yet.
the backup folder is only for backups. The kaos.bin file needs to be in the OS Updates folder or the root directory of the USB stick. Deleting the backup folder is not required at any time. In the downloaded archive you can find a detailed description of the update process in the "How to update" PDF.
While understand your frustration. Difficulty with updates is not normal.
Not unheard of, but not normal.
Sorry your one of the unlucky ones.
Totally agree.
I have been running my Kemper for 9 years and I always do updates including Betas. I have only ever had 1 minor problem that support sorted out so definitely chase this down.
The update process can be a little clunky but is very straight forward when using a USB.
I will probably avoid updates in the future, as they don't work smoothly with the Kemper yet.
Updates work perfectly fine for thousands of users.
Updates work perfectly fine for thousands of users.
Reading back, the issue does appear to be PEBKAC (Problem Exists Between Keyboard And Chair). That's not being snarky - just a reality. We've all done something similar.
If you were putting the kaos.bin file in the backups folder, it was never, ever going to work. The Profiler doesn't look for it there. Like placing a physical file for taxes in the folder marked Payroll. Good luck finding it.
(This example is fictitious. Any relation to my own experience is coincidental. And, no. You may not speak to my wife about it.)
The kaos.bin file has to go in the OS Updates folder or root directory of the USB stick.
