New Power Head, several buttons not working - hardware defect ?

hi everyone, glad to have finally arrived here

picked up my power head and remote today and after playing with it for a while i noticed that 5 buttons are not working (Amp button, EQ button, stomp buttons) the leads are dead (except fro the EQ which is always on) and button presses don't work. Used the diagonsttic tool to confirm these buttons aren't wirking. Did a factory reset, updated the OS to official latest and then to spring reverb beta, buttopns still not working. Followed all tips and instructions i could find online .. the oonly thing i haven't tried is to re-install the firmware since i can't find a download for that anywhere. The unit is brand new and came sealed so it hadn't been out of the protective cadboard boxes.

any ideas ?

i can still use it to browse presets and do some fx editing but the stomp section is dead and no acess to the amp section and EQs is also a bit cruel for the first weekend with it

but apart from that it's totally awesome

hey Monkeyman, thx for your help, i contacted support and they were super quick to reply, even on a Sunday Initially the store told me i bought the last unit and Kemper support offered to replace the unit directly. For sure it was a faulty front-panel and nothing that could've been fixed with software. But only half a Kemper was a bit frustrating so Monday morning i phoned the shop again and it turned out that they double-booked the unit out of their stock management system so theyx had another one sitting in the warehouse literally with my name on it

so i've finally arrived in total Kemper heaven, bleeding fingers and all ... this thing really is off the hook, i'm glad my ampquest is finally settled.

btw: happy new year everyone !!!

Quote from dmatthews

Welcome stickman

Fancy meeting you here!

ha well if it isn't Mr Matthews good to see you here