Well as I said earlier the dealer couldn't get a reply form Kemper on Thursday and as Kemper don't do any support on Friday or Saturday I'm stuffed, so , I agree my choice of worlds is strong but I'm as you can see it's going to be a week before this gets sorted between the dealer and Kemper so that's not good for me. My original post was in answer to a UK main dealer not being able to get in contact with Kemper to sort this out, so I came here hopefully looking for a simple answer to what I think could be as simple as the CMOS battery being loose. However I didn't want to take it apart if that would void my warranty.
Hopefully you can see my frustration.
MC
Sure, I understand. But again: Why are you so sure that your dealer directly contacted KPA support? Did you see the email they sent? My experience: Those people are often hilariously unorganised and when you call in to ask whether they have heard from (in this case KPA) the easiest way out is to say: No, they haven't responded yet. Also KPA have clearly put a direct call number on their website. So in urgent cases (and an attentive dealer) there's no problem at all to reach KPA support. I keep thinking that it's not KPA's support that is to blame.